Andrew Seraphin

Systems Administrator, South Region

• Develop, modify, and deploy OS images so our associates are always up-to-date with the latest software and security
• Manage VOIP phone systems including CUCM and RingCentral
• Develop GPOs for new and changing business units
• Investigate information and network security alerts, taking immediate action and escalating to administrators according to playbook using tools including Microsoft 365 Defender
• Maintain uptime for Windows Servers
• Coordinate with vendors on the purchase, leasing, and maintainance needs of the region's IT infrastructure
• Develop and deliver project proposals for Executive Leadership
• Drive Sharepoint Online migration project to completion, migrating over 20 TB of data to Microsoft 365 cloud storage. Promoting better data governance and security through the move to cloud
• Use Powershell and Python 3 to script repetitive tasks and streamline projects including Sharepoint Site creation and management, Cisco VOIP management, AD management, and general Windows Server 2016 management

IT Systems Specialist

• Monitor, troubleshoot and maintain Cisco network devices including switches and patch panels
• Develop, modify, and deploy OS images so our associates are always up-to-date with the latest software and security
• Manage VOIP phone systems including CUCM and RingCentral
• Create and maintain SOPs for the team
• Manage and troubleshoot Active Directory and Exchange profiles and licenses
• Develop GPOs for new and changing business units
• Investigate information and network security alerts, taking immediate action and escalating to administrators according to playbook using tools including Microsoft 365 Defender
• Maintain uptime for Windows Servers

IT Support Technician

• Created and managed online help documentation to reflect frequent technological changes.
• Taught and promoted the best computer and smartphone practices.
• Managed telecommunication systems such as Cisco, Avaya and Unified Messaging.
• Developed documents for patrons and employees to reference. Topics included general PC and smartphone use, Enterprise setup and connectivity, Unified Messaging, Adobe suite, spyware/malware control and prevention, network connectivity, and various software help
• Provided personalized service to clients wanting assistance
• Averaged the quickest support turn-around in the department, resolving technical issues by phone in an average of 4 minutes
• Strong work ethic and superior interpersonal, customer service and communication skills
• Assisted in building and maintaining the business website
• Enhanced management's productivity
• Conducted research and gathering data on diverse business issues
• Certain to deal with customers on a friendly, easing basis

Barry University

GPA: 3.2